BOAT OWNER’S GUIDE
Preparing your boat for marina services
Find out what information is useful before berthing, haul-out or maintenance. Use these short checklists to explain your needs, then discuss the details for your boat with our team.
Before a berthing enquiry
Your intended stay and boat dimensions help the team assess berthing suitability.
Explore berthing- Note the length, beam and draft where known.
- Give your intended arrival date and length of stay, and say whether your dates are flexible.
- Mention access needs or additional services. Confirm what is included when discussing the quote.
When planning time ashore
Consider the boat’s characteristics, the intended stay ashore and the work needed together.
Explore haul-out services- Prepare the boat type, dimensions and weight where known. Identify anything that still needs checking.
- Describe the intended work ashore and your preferred return-to-water date.
- Keep any manufacturer’s lifting information available. Discuss arrival and preparation requirements with the team before the operation.
Describing maintenance or repairs
A clear account of the affected area and what you have noticed helps the first assessment.
Explore maintenance and repairs- List the work or damage and explain your priorities.
- Gather relevant maintenance dates, part or system details and helpful photographs if available.
- Say when you intend to use the boat. Discuss inspections, materials and any additional work before agreeing the quote.
When a technical problem occurs
Describe when and under what conditions the issue appears. You do not need to diagnose it in your first message.
Explore technical service- Identify the system and its make or model, where known.
- Note the symptoms, warning messages and any recent work.
- If the issue affects the boat’s movement or safe use, tell the team before arranging its arrival.
Confirm the arrangements before bringing your boat
These lists help you prepare an enquiry. Suitability, scope and timing depend on your boat and are confirmed with the team.